Long-Term Success Hinges on Silent Generation

During the next 20 years, the last members of theand services they purchase. Children of the Great
Greatest Generation (those born 1924 or earlier) willDepression and the upheavals of World War II, the
be cycling out of assisted living and members of theSilent Generation is not inclined to take on debt or
Silent Generation (those born between 1925 andfinancial risk. This group has learned to weather the
1942) will become assisted living's principal customers.storm.
With the average age of entry into assisted livingAlthough a majority of the upcoming generation of
today being 83, the Silent Generation- whose oldestpotential assisted living customers own their homes,
members are this age at the time of this writing- aretheir annual household income has stagnated- there
just beginning to cross the threshold of assisted livinghas not been a net real increase in family incomes
residences. In 20 years, their youngest members willamong age 50 and older households since 1999. The
be 86 years of age.estimated median annual household incomes of the
About 95 percent of members of the Silenttarget market sector, 75-plus years of age, are
Generation are retired today. This group has beenexpected to increase only 2.5 percent during the
labeled conformist, believes in the status quo,next five years. At best, this increase will only keep
adapters, people who went along and got along.pace with inflation.
Members of the Silent Generation have not beenIf the price of assisted living charged to customers
seen as risk takers-for example, only 2 percent tookkeeps pace with inflation, the proportion of
the risk to be self-employed, whereas the majorityconsumers with sufficient funds to afford
included long-term employees of companies thatout-of-pocket payments is likely to shrink. On the
provided them a good living, good benefits, andpositive side, the proportion of households relying on
retirement pensions.Social Security for more than half of their income has
The Silent Generation, however, may mistakenly bealso been shrinking.
perceived as a group unlikely to clamor for change,HEALTH STATUS. Health trends among the target
and the assisted living industry should not be toomarket sector for assisted living have begun to trend
complacent. The Silent Generation has taken a standdownward. The proportion of individuals at least 75
on some issues. It legitimized divorce, for example.years of age who report that their health is
After marrying at an average age of 23 years for"excellent" or "very good" dropped from 35 percent
men and 20 for women, the "divorce epidemic" wasto 31 percent between 1994 and 2004. Thus, the
started among men and women born between 1930number of individuals who will need assistance may
and 1940 who showed the biggest age-bracket jumpincrease during the next 20 years.
in divorce rate in history. And the Silent GenerationThe factor that bears the greatest share of the
can claim kinship with one of the greatest leaders forblame in the health decline is the proportion of the
social change in American history, Dr. Martin Lutherpopulace that is overweight or obese. The proportion
King Jr.that is fit, in that they are not overweight or obese,
The growth of assisted living during the next 20has declined dramatically in the past decade. It is
years will depend on how the next generation ofprojected that the obesity epidemic will reduce
consumers views this long-term care alternative.recent gains in longevity.
Several factors will be influential: their level of familyUSE OF TECHNOLOGY. Technologies are likely to
support, economic resources, health status, and theenhance the quality of the living environment and
availability of technology.improve service delivery in the coming years. Use of
FAMILY SUPPORT. Many among the next generationcomputers has increased dramatically, as has cell
of senior living customers will have adult children.phone usage. Still, the segment moving into assisted
Ninety-four percent of women in the Silentliving in at least the first part of the next decade will
Generation became mothers and stayed home,be more likely not to have adopted newer
where they raised an average of 3.3 children. Sotechnologies. Further in the future, however, new and
unlike many of their daughters, women of the Silentbetter technologies will emerge that will enable people
Generation may have children to support them whento communicate better, more easily, and more
they need help. And, although not all adult children willaffordably with each other, even at long distances.
behave the same way, many will want the sameAssisted living residences that learn to take
independence for their parents as they will want foradvantage of technologies to help provide
themselves.opportunities for residents to have more rewarding
ECONOMIC OUTLOOK. Tomorrow's assisted livinginteractions and intelligent discourse with family,
consumers may be reluctant to spend money unlessfriends, and professionals will help improve their
they see clear benefit and value from the productsprospects with future customers.